1 reviews | Active since Feb 2015
Afrihost refund as promised
Double Money Back Gaurantee - Should I have read the fine print more closely?<br> <br> I've been a customer of Afrihost for over a year but this has gone too far.<br> <br> On the 1st of February I activated myself a new product: 3GB Mobile Data Package<br> Over the last week I've phoned and emailed twice as the packet loss on this connection goes up to 80%,making me unable to use it for the purpose I bought it.<br> <br> And after mailing I got this response:<br> <br> \I hope this mail finds you well.<br> <br> Unfortunately we can't credit or refund you because the data has already been used but I've send a mail to MTN to reconnect your SIM card <br> to the network and this process takes from 30 minutes to 2 hours to complete. <br> <br> <br> Have a great day and please let me know if I can help with anything else!<br> <br> Warm regards<br> <br> Koketso.P<br> Afrihost - Pure Internet Joy!"<br> <br> I can't find it anywhere that it says as soon as you start using it"
We apologise for any problems you have had with your mobile data.
Unfortunately, you have had 5 other similar mobile packages on your profile. You have used these packages and then later cancelled them. Your first package was signed up in 2014.
As a result, you can't claim our Double Money Back guarantee as you have used this product before - on five previous occasions.
You have also used up 1.2GB of the allocated 3GBs of data. As per the feedback from our team, a refund can't be processed. You cancel the service in ClientZone. The cancellation will go into effect on 28 February.
Regards
The Afrihost Team
Best regards,
We apologise for any problems you have had with your mobile data.
Unfortunately, you have had 5 other similar mobile packages on your profile. You have used these packages and then later cancelled them. Your first package was signed up in 2014.
As a result, you can't claim our Double Money Back guarantee as you have used this product before - on five previous occasions.
You have also used up 1.2GB of the allocated 3GBs of data. As per the feedback from our team, a refund can't be processed. You cancel the service in ClientZone. The cancellation will go into effect on 28 February.
Regards
The Afrihost Team
Best regards,