AFRIHOST Quick to take your money yet no service received, if you have a business or need internet for your income pleae be warned by the time afrihost is finished with you, your business is closed down and you are bankrupt

If you require internet for your business or to generate an income please do not waste your time or money on Afrihost, for almost a month with daily calls, and whatsapp ,hours wasted being on hold or transferred from pillar to post so called having matter escalated constantly only to find out today that my query has been closed and so called resolved (which has most definitely not been) I work from home and my system is internet based and reliant as well as my son works from home for a uk based company all his sytems are internet reliant as well and a stable line is imperative which is where afrihost and there incompetence comes into effect as we have been experiencing constant issues with speed dips as well as severe latency and line constantly dropping this has been a daily nightmare, we have been phoning daily everytime different excuses first told need to upgrade speed which we did still no improvent, yet Afrihost was so quick to deduct the prorata amount within 48 hrs, next day we phoned in again to be told the service provider metrofibre had to reconfigure the line and reset apparantly a request was logged, several days later still no feedback, then was told metrofibre reconfigured and issue resolved, guess what still no improvent, next day out of complete desperation I phoned in again was on hold for 29 minutes to be transferred to technical and Philanie was the consultant I explained all our issues and how important it was for a constant line as this is my sons income and my business, I was in literal tears explaining the importance and my frustration and how this has impacted my family financially and now my busines also hours and time literally wasted, Philanie had absolutely no regard he was monotone lacked any empathy in fact sounded as if he was half dead on the phone, after my begging and pleading for a technician to be dispatched Philanie refuses and insists I need a new router as mine was 3 years old again I requested please dispatch a technician first and he blatantly refused, defeated I then hung up, My husband called in again to find out info on best router etc was advised by a consultant that we could have a refurbished router free of charge as my husband was getting collection information he was cut off, my husband then phoned back immediately only for another consultant to advise that no the refurbished router would be R1000 due to the urgency my husband agreed and requested where we could collect and was told that someone would phone him back with address and information this was the 20th December and to date still no calls or information as to the router, out of complete desperation due to loss of income went and purchased and expensive latest and best on the market router from a reputable computer store install the router and exactly the same problem yet again shows Afrihost incompetence, so again phone in this afternoon sit on hold for almost 30 mins to finally get through explain all the issues problems etc only to get told that Philanie closed the query that day and marked as client issue with router.......I am speechless!!!!!!!!!! Now current consultant has logged another ticket advising looking at approx a week for a technician to be dispatched, I request to speak to a manager as I am close to tears as he can not comprehend why I am requesting a credit on my account for the money I am out of pocket for an expensive router (WHICH PHLANIE FROM AFRIHOST INSISTED WAS THE PROBLEM) As well as a credit for the line upgrade nevermind the hours wasted out of work, lack of income and time, only to be told no managers available, conversation ended with being told a new query will be opened , I am absolutely disgusted as to the incompetence of the staff at Afrihost absolutely no customer service but quick to take my money there slogan pure internet joy is false advertising!!!!!!!!!!