Afrihost put she’s the blame to Vumatel, and expects customers to chase Vumatel, yet they collect the money.

My internet line has been down since yesterday morning with no ETR from Afrihost. I called Afrihost yesterday, only to be told I would need to call Vumatel because the fault is on their side. I had to call Vumatel numerous times to get an update to learn that it is an area issue. When I asked one of the agents if I would be refunded for the internet being down, I was told that Indont pay them, I pay Afrihost. I called Afrihost later yesterday evening and asked why we were not getting updates and whether I would be refunded for the service not being available - he said it was unlikely. This is horrible service from both Afrihost and Vumatel. The fact is that Afrihost is the provider taking money from my account on a monthly basis - why does Afrihost expect me to call Vumatel when Afrihost is supposed to be providing me with the service. Totally unacceptable service.