AFrihost, pur internet torture

Doing business with Afrihost is like dating someone with serious personality disorders. Every day is a struggle and problems never get resolved. But when you finally decide you have had enough and try to leave, is when the nightmare really begins. After a year of slow/intermittent internet and endless hours on hold, we finally decided to migrate back to Telkom. Afterall, whenever there was a problem, Afrihost was quick to point out that they only rent infrastructure from Telkom and that you must contact Telkom. Eventually I started wondering why I was paying a massive premium for Afrihost to act as "middle man" when I would have received better service dealing with Telkom directly. Afrihost was simply not adding any value - just adding frustration. So, we gave 30 days notice to cancel our line and "release" it to migrate back to Telkom. Although we received several confirmation e-mails assuring us that we would finally be rid of Afrihost by end Feb, they started behaving like an unstable ex with a "if we can't have you, no-one can" attitude. Afrihost duly cancelled our internet on 28 February 2019, but FAILED to release the line for Telkom to connect us. So, here we are with Telkom effectively locked out by Afrihost who is holding our ADSL line HOSTAGE. Afrihost, pure internet torture! Enough already! Just release our line and let us be freeeeeeeeeeeee!