Afrihost Promises and online support is poor

I cancelled the service and expect a refund from Afrihost after a new Installation was planned for more than a month. I was required to be at home to give them access to install. They never came and not call me at all. From the office I heard that it was okay, the line was already connected. After 10 days of no assistance to come and see for themselves what the problem was, I had enough.

The office is well trained to apologize to customers when something is bad or wrong, but unfortunately not well enough trained to attend to customers issues and how to attend to it. Maybe customers sometimes does not have the knowhow or expertise to handle things themselves, but not getting back to them or testing Fibre lines to the supply point at the customers house, is not acceptable. Why did you make an appointment and told me to be at home for the day to get the installation done if nobody think it is important enough to test the connection ore equipment supp****.

I can go on and on, but spend enough time getting nowhere. All I hope is that somebody in your organization can see this and act accordingly. Not for me, but for yourself. I am only "one customer", but I am sure there are many "one customers" out there not happy.

Thank you for your time