AFRIHOST POOR/NO SERVICE

We are clients of Afrihost since 2016 and has 2 fibre connection point we pay for monthly. February 2021 we requested one of our lines to be cancelled due to the property that was sold. The consultant explained that it will not be cancelled, only be put on hold until we move into our new property and they can reconnect. All agreed to that. Moved into our new property June 2021 and requested connectivity as all TT connections are available, etc. We also upgraded our line from 10mh to 20mh speed simultaneously. Well that was an absolute chaotic period for us. Of the month of June 2021, we basically only had 2 weeks service, as our lines/systems was continuously off / out of order, or just something wrong. We received such bad service from Afrihost that we warned them by the last week if they not going to fix our lines (which by the way maximum ran on 8mh speed) we going to cancel. On numerous occasions we said that to them, but they just did not care. Well, then it happened, we cancelled on the 22th of June 2021.

They confirmed that wef 1 July 2021 our line will be cancelled. Well since 22 June to 1 July THERE WAS NO SERVICE anyways. Now they deduct R999 from my account because we cancelled within 6 months (needless to say we have been clients since 2016) and the month of June 2021 we only had 2 weeks service?????

Now what do I do with bad service as such? I contacted them and explained the story, they lady's response was, well go to HELLOPETER! Can you believe it. We in the process of cancelling our other line as well, due to this EXTREMELY POOR service and Afrihost call centre and finance staff's attitudes.