Afrihost- poor services and no accountability!!!

I previously used Afrihost whilst renting a property and had no issues. I indicated a relocation to a property I had purchased at the beginning of October- the move was planned for the 30th October. I was advised to cancel my existing contract and re- apply mid- October for the new installation. This was all done. The previous owner removed the fibre box from my home and I had to apply for a new installation. Afrihost debited my account within 48 hours. Afrihost is still in the process of sorting out the new installation with Vumatel almost a month and half later. There is no accountability. Each query requires an explanation to a new call centre agent. Despite promises of feedback there is no feedback and you get told not to follow up daily. The biggest frustration is that there is no method of escalating the issue. This has been the most frustrating experience for me!!!