Afrihost Poor Service Never to use

I have move to a new place and I had to get fibre in my house. I then used Google to find a service provider which brought up Afrihost. I then signed up for an installation. Afrihost sent out there team to install my Line. While they was installing the line I notice a box between my house so I questioned the installer and he told me that while the where running the cable they mistakely bent the cable so they will have to join it so I questioned them and said I hope that doesn't affect my line the installer was, not at all so I left them. So then they have connected my line and we was happy to stream using the wifi.... Couple hours later the line speed seems to get slow and my wifi starts to buff while watching TV.... Hence I am on a 20mb download and 20mbs Upload. I then made numerous complains switching the router on and off.... Afrihost then decided to send out there team again to install a new line..team finished installing the line they left the cable hanging without even putting silicone. They even came without a step ladder which I had to make a plan and arrange a step ladder for them... I mean we pay for a installation fee service and this is the kind of service we get from them... I spoke to a Manager to take this matter up further to advice that I am very unhappy with the service I received from them. He then said he will speak to his accounts department to try and credit the account for a month. A week later I never received feedback I then had to call in and even write an email to ask for an updated...he then rep**** to me that the accounts team don't approve of its as I was using the line..... I haven't said I never used the line.... I complained abt the poor service and speed on my line that was caused by the first installer. I sent an email this morning to them notifying them if I don't get any feedback from them I going to put them on social media... The Manager Sabelo tells me unfortunately he can't help me he as done is best to assist me... To everyone out there please look out for this service you will receive from Afrihost. I am totally not satisfied and are in the position to change my service provider. Hence it's only my second month with them. Hope this helps people out there.