Afrihost - Poor service delivery from LEE - Manager

Manager: LEE - Refused to give me his surname. Says it is his right not to and Refered me to the POPI act. Subscribing to Vumatel/Afrihost has been nothing but a nightmare. Installation done on Monday and completed by 8am. Today is Thursday and still no joy. Running the same tests with 20 different consultants since Monday and expecting different results. No plan of action, just continued instructions to run tests and browser links everyday but no internet secured. Manager very arrogant and unhelpful. Feels that he is doing me a big favor by helping me. Does not have customer skills. Still no closer to a solution FOUR days later.