AFRIHOST POOR SERVICE DELIVERY

I would like to humbly express my frustration to the poor service been offered by Afrihost. We are a school using Fibre internet for teaching and administration which is very critical that we are online to achieve the learning target. I have since reported the issue with the internet been offline for days and nothing is been done about it nor even getting an update. My understanding when we selected Afrihost as the ISP was pure based on their commitment to uplift service delivery but as I view it now is like they are faster dropping their ball, slowly moving to the kind of service you get from Telkom. i have since received below email when i logged the call but no action: From: Sandile M - Afrihost.com <***> Sent: Tuesday, October 13, 2020 11:30 AM To: *** Subject: [#ANC-***7]: Fault logged

Greetings Thendo

Trust you are well Thank you for contacting our client support

Please note the fault has been logged with Vuma for your Loss of signal fault for your fibre at: Jozua Naude Primary School Technicians will investigate and be in contact via account holder's cell ***)

School Address 2nd Paul Kruger Ave, Horison Roodepoort 1724

Fault/ ticket ref: ISP-225504

Kind Regards Afrihost Support