Afrihost poor service - Call reference number ***

<p>Hi</p> <p> </p> <p>I requested Afrihost on the 20 th July 2017 , to upgrade my line from a 20 meg vdsl line to a 40 meg vdsl line. When I query the service request , they merely say , its been worked on with nothing further. After their 10 day turnaround time was reached with no feedback , I requested an update. I then received an update saying that the upgrade cannot be done. When I try to call them to ask them why and I would like a them to action further on my behalf with open serve/Telkom , their call center has actually literally become like a Government call center. You cannot get through. Even though they say "You are caller number 32 and estimated hold time is blah blah blah" , when you eventually , after 25 minutes on hold , finally make it to caller number 1 , the service agent cuts the call on you. Their web live chat option is a joke. When i tried to query via live web chat , the message given at most points in the day is merely "All our live web chat agent are currently busy and cannot assist you". Then they give you an option to send yet another email. When I e mail through asking to please get somebody to call me back , they either ignore my e mail , or say they will call , but never do. For a private company this is truly a disgrace and a guge drop in service levels with no apologies made. If I wanted this kind of service , I would have dealt with Telkom/Hellkom directly. Extremely disappointed with Afrihost service. Its been 4 days now , and still no staff member from Afrihost has contacted me.</p>