1 reviews | Active since Apr 2009
Afrihost - Poor service and poor support
I recently moved over to Afrihost LTE and checked the coverage map beforehand -all in order. After then purchasing the modem/sim etc, I noticed that I was getting below average speeds. 3-5mbit during the day and max 9-10mbit in the early hours of the morning (Clear signs of network congestion).<br> <br> I contacted Afrihost support on numerous occasions. Feeble attempts to fix this problem (ie - try turning the modem off and on). I then requested a refund as i would never have purchased the modem having known the quality of service would be poor - this was refused.<br> <br> I then had to fill out a form to report a network fault/error. This form was sent to a customer service support guy by the name of Thulani - I sent this form on the 27th of AUGUST. I received a reply roughly two weeks later saying that it would take \up to 10 working days"for feedback. After 2 weeks"
Very sorry to hear about the troubles here.
We've taken a look at your account and have submitting another request to MTN for both LTE and a re-provision on their network. This should take affect later tonight, would you be able to test the LTE connection again then please?
Alternatively, we can see that our Support team are in touch with MTN around the coverage query.
Regards
The Afrihost team
Very sorry to hear about the troubles here.
We've taken a look at your account and have submitting another request to MTN for both LTE and a re-provision on their network. This should take affect later tonight, would you be able to test the LTE connection again then please?
Alternatively, we can see that our Support team are in touch with MTN around the coverage query.
Regards
The Afrihost team