Afrihost Poor Service and ongoing excuses

Good Day,

I app**** for for my fibre line to be made active via afrihost and this is where the nightmare started. I selected the desired package and app**** for the line to be activated. I was notified that it will take 24/48 hours for the line to be made active.

I then waited the desired time and on the portal it showed the line needed to be installed?? But the line is already installed and active but not activated by the ISP. I called Afrihost and was told this is not a vumatel line but a frogfoot line, again this was not relayed to me as a customer and afrihost kept me in the dark. They then cancelled the vuma tell order and worked with frogfoot. Apologizing and stating this will be expedited as soon as possible.

I then waited another 24/48 hours for the line to be activated as advised by afrihost with no joy again. I then contacted afrihost again to find out that another ISP has to cancel the line before frogfoot can takeover and afrihost can activate the line, but again this was never relayed to me as a customer and i have to continuously phone and follow up just to get a different story each time. We are now on day 8 with no solution to this problem and everyone is just not concerned to attend to a customer's needs.

I would not recommend there service to anyone as this is really not customer service as they portray on their website