Afrihost - Poor Service and Even Worst Connectivity

I have been struggling for 4 days to get some "real" assistance from Afrihost because my 50mpbs fibre line keeps dropping connectivity making it impossible for me to use, never mind stream videos or for my kids to do their schooling. I have tried all forms of communication to try resolve this matter, but they keep just telling me to do the same thing, over and over again. They apparently logged a call with Frogfoot, saying that it must be their fault - but at the end of the day, I am a client of Afrihost and I pay for a service which I am not getting. I have been doing speed tests on my line for 2 weeks and even the consultants who I have spoken to on the phone can confirm how unstable the line is. I have been shunted around and I am always the one contacting Afrihost to follow-up - NOT once have they contacted me to give me feedback without me begging for it. I really think that Gain Visser needs to set in and sort out his people, because I never would have received such shoddy service a year ago. So something has changed and it has changed for negative. I also have not been able to find the so called 24hr support, as advertised. The intelligent answer I received when I questioned the one consultant was - "you can send us an email and the email address is available 24hrs a day" - REALLY an email address is not offering support, the email address does not assist your clients in resolving their problems. I have kept all my communications and you will be horrid on the responses that I have had to read and endure. I just want the service that I pay for - is that too much to ask for?????? Nevermind - I pay for a 50mbps download and I actually have never received that download speed.