Afrihost Poor Service and Customer Support

We bought a third web hosting package from Afrihost and registered a new domain with them. The domain has been active for the last three days and we have been billed since - but the login details they provided won't allow us to log into the control panel of the website. Afrihost changed the layout of the clientzone without consulting or notifying us - so now we cannot use our domain. The other two is still based on the old interface and we can still access them both. We had three people from Afrihost attempt to assist us, but they all gave the same instructions. None of them were willing to log onto our computer remotely and they recon the issue isn't on their side either. So we are stuck with a web package we can't use.