Afrihost - Poor Service

I have been a client of Afrihost now for over 13 year and have never been as frustrated as I am now. For the last few months my experience with my Fiber line has been so bad that I'm in the progress of just moving to another ISP. I have have had instances where I sat without internet for days and Afrihost just shrugging, saying its a line issue with frogfoot. Do note that I stay in a complex with 6 other units and all running off the same infrastructure and 2 other units are clients of Afrihost as well. I have had the run around to send the multiple tests and the old "Switch off all the equipment for 15 minutes and switch it back on after, all should be good again". After logging multiple calls and frogfoot replacing my ONT, the problem still persists. Every time I log a new call it is like the process starts from scratch and not even to talk about the lack of skill "knowledge" and customer service I have received. It is feeling like you log a call, speak to an agent/ technician, and are forgotten about. Now comes the big question, I am paying for a full months service and is lucky enough the receive half that. When you raise this question to the agent/ technician, dead silence.