Afrihost poor service

We moved house at end of December 2021 and relocate our afrihost service to the new residential address. A month later our internet stop working after struggle 5 days to re connect our services we received a bill from Afrihost of R1594,00 with a immediate payment demand for two accounts. Talking to *********** staff on Whatsapp customer services it was clear these people do not understand us completely, how difficult is it to transfer your services from one place to another. In the end they blame Vumatel for the problem we had when our internet was disconnected. Surely this end our path with this company for good