AFRIHOST POOR SERVICE

Worst customer service ever.My complaint was that I had no internet connection,problem was that my network cable had a broken link after they notified Octotel to assess the problem,this was 2 weeks ago,I was told that a message will be sent regarding the price to do the reinstallation,which I received and agreed upon,in this time period neither Afrihost nor Octotel has contacted me,I did all the calling,extremely frustrated,there was a call I did to Afrihost when the customer care consultant sneezed so loudly in my ear and did not apologize,besides that I contacted Octotel to find out when they will do the reinstall action,all I get from either Afrihost and Octotel are ticket numbers which means nothing to me and not getting my problem solved,it's been 2 weeks now going into 3 weeks without internet and at the end of the month payment will be expected,I'm disgusted being treated this way that cancelling my account will indefinitely be my next option