Afrihost-Poor Service

Afrihost provided me with a wi-fi service through Telkom. Due to repeated connection interruptions from Telkom the ADSL line was cancelled. After checking on the reception area, Afrihost suggested a wi-fi router which was duly installed. This is where the problems began. The speed is 0.7 megs, which is essentially unusable. For two weeks I have been going around and around , sending screen shots of the problem and speaking to a multitude of consultants. It is clear that they have no ability to handle a small issue of this nature. They keep on saying "have a lovely day"without rectifying the problem. I tried to speak to someone in authority, but was advised that "he doesn't have a phone line". in addition the standard automated response is "we have an influx of support calls", which actually means "we don't have enough staff". The waiting time for a call started at 3 min, but was actually 13 min, 30 seconds. The management hide behind their call centre. The directors don't publish their full names. Perhaps they don't want to deal with their disgruntled clients. Afrihost are Jnb based, and cannot send anyone in Cape Town to assist with a problem. If you are looking for an internet service provider, think again before using Afrihost.