AFRIHOST - POOR POOR SUPPORT!!!

It has been 3 days since logging a ticket for a simple service to be enabled for my website. My website has been down for 3 days and the request has still not been actioned. The response via email is "PLEASE HOLD ON". No matter how many calls or emails, nothing seems to be done to assist. All I have been told that it has been escalated for the server admin and there is nothing that can be done but surely it doesn't take a server admin 3 days to copy a 1MB file! Really poor service! I would never recommend their services to anyone.