Afrihost poor poor service

Wish i could give less than 1 star but unfortunately it just wont allow me to. So i have been a Afrihost client for just over 10months. Wonderful service until monday the 3rd of July 2023. I added an additional fibre line as the current one that i have is at my moms house and obviously wanted at my new house. Whatsapp help and all the arrangements and portial etc all is well and arranged. Till tuesday evening when Afrihost debited my bank account with R1247.00 after no permission to debit me in the first place. Numurous phone calls, emails, whatsapp help and this matter is still not resolved. All i keep being told is someone by the name Zane will give me a call before 8am today. Guess what 3 pm and still no call to even as much as just say sorry. Matshepo is the only one who was able to sort of helped but then went silent then.

So at the end of the day no fibre line and no money back even thou my account was aleays up to date. I hope the proper people sees this review and stear far away. I am busy canceling my service with them now for the current line i do have left!