Afrihost poor customer service

It's been 3 days trying to sort out my suspended fibre line with Afrihost. I signed up last month and arranged for a debit order to be done on my account. So they have failed do to the debit and requested me to do an EFT. Day 1 no one was able to give the reason why Afrihost didn't deduct from my bank account. Day 2 an Afrihost call center agent told me that Vumatel has taken over the billing hence there was no deductions, so I had to do an EFT and send proof and they will activate my line before end of day. At 17h00 Im told I must wait for 72 hours for the deposit to reflect in their bank/system. Today it's Day 3 I'm getting an email that says the payment reflects on an address that I don't even know so I need to wait for amendments to be done. This is the worst experience I have ever had and I missed an online funeral because of this mass.