Afrihost- Poor After Sales- Frustration

I am writing this review with great disappointment in the service from Afrihost. After taking a long time to research and choose a service provider, I have received no after service from Afrihost, except a number of debits off my account and multiple people making me hold on the line, transferring me to other departments, or telling me they will call me back and never do.

At the beginning of May 2023, I contacted Afrihost for fibre. I mentioned installation needs to take place. Since 5 May 2023, to date 16 May, the following amounts have been debited off my account:

5 May 2023 R 999 8 May 2023 R1081.55 8 May 2023 R248

A total of R2328 with no connection.

Installation was to take place on 11 May, and no one arrived. When I contacted Afrihost, I was asked to go back to Comtel as they are the service provider of the area. Surely, this could have been checked before debiting my account.Afrihost has been a nightmare before even beginning. I am unsure of my next steps and have turned to online reviews for comfort.

I have contacted Afrihost several of times via phone, email and whatsapp. Each person tells me the same thing, or makes me hold for the next person. No one can answer why was a debited before confirmation that a line was installed? And no one has come over to connect the fibre. My experience seems to be of no urgency to Afrihost.