MR
Mark R
1 reviews | Active since Oct 2015
31 Oct 2015, 17:14
Afrihost Plus not delivering on commitment
After many months on Afrihost's frustrating old network, it seems that new \Afrigreen"is delivering on services levels again. There were bugs in the transition so Afrihost gave us a nice thank you. And so Afrihost is back in the good books. However today I just had the worst Afrihost support call (Agent hung up refusing to let me speak to the supervisor) with the situation unresolved and service still not delivered.<br> I signed up to the Afrihost Plus (1 month trial and then R99/month) which promises a number of benefits one of which is a 2-for-1 data top-up. I needed 10GB DSL for the last few days of October so I purchased 5GB data top-up to give me that 10GB with the 2-for-1. However after just 5GB my data ran out. The problem seems to be a glitch between the old Afrihost and new Afrigreen networks. Its not a technical problem but rather a customer commitment problem. Afrihost committed a benefit to me and I had spent money taking advantage of this commitment but have subsequently not received the promised service. Afrihost supervisor admitted this to me on the call and promised 5GB today. I have not received it and the day is now over. <br> Not sure Plus is ready for real world !"""
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Afrihost.com's replyOfficial
04 Nov 2015, 10:29Hello mrotter,
It does seem that the 2-for-1 Top-up was not added correctly to your package, however, our Team did update the link to ensure that correct amount of data was allocated to your package not long after your call.
The Top-up that was purchased will only expire at the end of November, ensuring that you are able to use the data fully.
If you have any questions or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
It does seem that the 2-for-1 Top-up was not added correctly to your package, however, our Team did update the link to ensure that correct amount of data was allocated to your package not long after your call.
The Top-up that was purchased will only expire at the end of November, ensuring that you are able to use the data fully.
If you have any questions or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,
Afrihost.com's reply04 Nov 2015, 10:29
Official
Hello mrotter,
It does seem that the 2-for-1 Top-up was not added correctly to your package, however, our Team did update the link to ensure that correct amount of data was allocated to your package not long after your call.
The Top-up that was purchased will only expire at the end of November, ensuring that you are able to use the data fully.
If you have any questions or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
It does seem that the 2-for-1 Top-up was not added correctly to your package, however, our Team did update the link to ensure that correct amount of data was allocated to your package not long after your call.
The Top-up that was purchased will only expire at the end of November, ensuring that you are able to use the data fully.
If you have any questions or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,