Afrihost. Pay now, argue later...

Shocking. Do not drive all the way to their office. Do not personally speak to a consultant to avoid account issues. It does not help! Seems this comapny thrives on the "pay first, argue later" principle.

I drove all the way to their office to speak to a consultant on shifting from CellC LTE to Telkom LTE as my signal strength was poor. I asked the consultant if I could make the switch on the day or if I should first cancel my current subscription, because I do not want to deal with 2 debit orders come month end. I explained that I am willing to "wait out" my cancellation to avoid this but he assured me that I will only be debited for the new subscription (Telkom LTE). Month end comes and sure as hell I have 2 invoices. I have had countless phone calls and whatsapp cpnversations with their customer care but to no avail.

I feel this is an internal issue for them to sort out, but I receive no feedback or follow ups as promised. Only emails from Afrihost threatening to suspend my service. What nonsense is this???