AFRIHOST PATHETIC SERVICE

Terrible experience with Afrihost. Requested internet on the 23rd of July. And now nothing has been delivered since then.

I have been told that because there was an active account running, that’s why I couldn’t get my internet. This was on the 28th of July. Apparently this was supposed to take 3 days. On the 3rd of August, they only came back to me saying that my account was in arrears. I pay the very day even though they had told me that this was not supposed to have been affected.

They didn’t bother to communicate with me about this on the 27th, rather only when I started questioning. On their site, it says I don’t need to pay anything but now all of a sudden I need to pay R249 of which I did but they continuously say it will take another 2 weeks. How is that even possible. Who takes a month just waiting to get fibre. On their t & cs it’s supposed to take 2 to 3 days. There I am waiting more than 2 weeks.

I am logging a complaint with the ISPA about this. This is ridiculous.