Afrihost pathetic service.

I have received the most disgusting customer service from Afrihost you could think of. On the 6th of August i did an application via chat service. Everything went well. I was sent the details for payment which was done in full. Thereafter I was told I would receive a call from vuma to arrange installation. No call happened. On the 12th of August i got a call from a technician advising he was at my property. I told him nobody had arranged with me and I'm not work I will only be home on Saturday the 15th. On the 13th whilst at work I got a missed call and the number doesn't receive calls so I messaged afrihost to find out why and I was told the history shows I made the appointment for the 14th - Friday. I told them I had arranged for the 15th and was told they would leave a note. The morning of the 14th I got a call on WhatsApp from a technician stating he would be coming through. His name was jaidyn. I advised I informed 3 other people for the 15th he said okay il be there tomorow the 15th between 9 and 12. I messaged him on the 15th to confirm time he never read or responded to me til date. I have made numerous calls and had chats sometimes 3 times a day trying to resolve this. I'm only being told it's been escalated. This is pathetic customer service as far as I'm concerned. How do you treat customers Iike this? My time and resources have been wasted trying to fix the issue I never made. Every agent only apologizes n says they will get it done and that's it. Say they will contact me and don't. I asked for a number for management I was told there's no number for managers only email addresses which they won't even respond to. Today is the 23rd and I've been waiting for my wifi since the 6th. Who is monitoring these things? How are we training out staff to provide actual good customer service. Since when is this normal? So I'm just supposed to sit and wait after they've taken my money. I am appalled. I've even asked to cancel and move to another network and was told that takes 14 days. I have every chat, every call, every follow up I've made. This is why clients become irate. We aren't difficult. You just don't know how to treat others with respect and common courtesy. Maybe now their staff would remember how to pick up a phone and dial someone.