Afrihost - pathetic service

On 11 May 2020 connected to Afrihost Website to get fibre connection. We completed online application, while doing so, noticed the installation fee. We send them a whatsapp, without completing our application, regarding installation fee. We struggled to get answers from anyone who responded, as they could not understand the fact that we already have fibre installed, we are only looking for an ISP activation. They even asked us to confirm our bank details, which we did NOT do, as we did not plan on going with Afrihost, if they would charge us installation fee. On the 13th of May, they debited my bank account with the monthly fee as well as the installation fee, after we told them they don’t need to do installation, after we NEVER completed our application, and after we never confirmed our banking details. In other words, they tried to ***** my money, as I have NOT RECEIVED ANYTHING form that at that stage. Until the 23rd of May, they send me whatsapps en SMS s to inform me that my account is in arrears. I then app**** for a contract with Home Connect. Everything is sorted with them, but they can not deliver our modem or do anything, because Afrihost, has not CANCELLED the "non-submitted" application that I started to fill in. Because they are not cancelling the "contract" it seems like I have another application pending on the system and therefore Home Connect cannot complete my order with them. Afrihost must IMMEDIATELY cancel my application with them and send me teh cancellation details and code.