Afrihost Pathetic Migration & Service Experience!

Where to start, wow. Your guys service and processes are a complete joke! For an ISP that's been in business so long it's embarassing!

I signed up on Friday (30th April) for a data package for my fibre (100/100 package). I selected MIGRATE, I repeat I selected MIGRATE as my sign up option. I selected Vumatel as my Fibre provider. I then entered in my address is per Vumatel's site: Shop.Vumatel.co.za . Now according to YOU guys this should be a simple and easy quick process, hardly any interruption to my service.

I then get an email saying my Fibre is delayed, I go check on my Client Zone "Connectivity" screen and see a msg saying a new line must be installed! I try speak to support via WhatsApp on the weekend, all they say is "Can I assist you with anything else" without resolving my problem! I mean really who do you employ?? Then eventually after involving a "Manager" they say my order is corrected. I find out that my order is now somehow a new line install order even after this supposed support person via WhatsApp said her Manager corrected it to be a MIGRATION.

Now please for the 50000th time, this is a MIGRATION order on my account. I need my fibre activated immediately, I can't be telling my boss "sorry I can't work because Afrihost *****ed up my order" and be able to work for the next 5 days! Can someone just activate my fibre package. I already gave you my Order/VT number for Vumatel, my debit order account is verified! It can't be this difficult!

Oh an wait, on top of this on Saturday after the "Manager" said my order is corrected, I magically had internet for about 3 hours, then it disappeared and now all I have is a stupid Activate page from afrihost and according to your wiki/faq site if you on Vumatel you can't use this activate site "https://login.afrihost.com/activate.php" . Why then even ****** show it!?? Now I need my fibre activated asap!