Afrihost patch problems not fix it, why?

I've been a loyal Afrihost user. I started years ago with hosting, when they started off. I then got a domain and the eventually setup a 10 or so domains with different packages, from mail-hosting to hosting.

I thought Afrihost was proud on what they do!? I get SMSes sometimes of surveys to report back on service. The funny thing about this, I only get survey SMSes to rate people, when it is a simple issue, that was resolved easily. The times when I struggle, which is most of the time, I do not get these options back to rate ever. This is a trend, not randomly.

In the past Afrihost's services was easy to configure and change, that was mainly the reason I picked Afrihost and support was way better than now.

The support service's level of support went way down! With all due respect, it's like they have to much work, giving a few quick answers to and patch problems to close the ticket.

When I make this statement, this is backed with months of experience logging tickets. When I'm having an issue (on my hosting), someone patch the problem and in the process break 2 to 5 other things. Then when I ask about it, they ask me a 100 questions which I already told them. I am a technical person. I check before I log a ticket. I am not an amateur. I am not a web developer, but have years of experience in this.

I understand they are busy, but giving this newbie support is not the way to go. It is like they putting new people to answer the more complex issue and then it get messed up. I am struggling for almost a moth now with one sub-domain issue. If it is not the on thing, then another thing breaks, which was working fine all the time (back-end stuff).

At some point Christopher phoned me to help understanding the issue, then some of the problems was resolved, but then other people says not good customer things to me, like Paulo (from 2nd line support), he accuse me that I use more than what I should, but I am still in all my boundaries, like I used it before. It's like they don't know how to fix things, then they tries to point other things to drag it out.

I am pass frustration! Even pass furious. I don't know what to do!??

I asked many times, to speak to Christoper, as he know what the problem is, but it never happens.

It took me a lot to write this report. I have many detail about all my issues, but then this will be a book.

I ask nicely, for the last time, if they can help me to resolve my issues, else I have to look at what my next step will be.

As we speak I still have serious issues. Last night, they had to fix an issues, where I couldn't access my cpanel from the Clientzone, the they messed up everything. The website that cam up, I did not recognize. I eventually get someone on chat and some of the errors was cleared up, but I am still struggling. What is going on at Afrihost??

I am so disappointed, there is no words I can explain this!