Afrihost - oversell, under-deliver!

At the end of July 2017 I ordered and paid for the (RAIN) Fixed Wireless Internet and modem from Afrihost. By mid September 2017 I could no longer handle their empty promises and poor service.

The promises made by Afrihost on their website are very misleading.

* After payment was received by Afrihost delivery of the modem and sim took a further 3 weeks and then only when I had to go physically fetch the modem from the courier company

* Once in possession of the modem - Afrihost were unable for a further 2 weeks to activate the RAIN sim card and had to give me a temporary Afrihost sim for this period. This despite my endless calls and support requests in Client Zone.

* The Afrihost Client Zone does not correctly reflect data usage (as promised) - one day shows little usage next day shows 80 gigabytes used in a 4 hour period where the modem was not even used. 80gbs in 4 hours with no usage!!!!!!!!

* Do not try call or log a support request in Client Zone. A call will keep you on hold for over 30 mins - then will be dropped and no-one will bother returning the call or responding to your request.

* Online Client Zone support requests go unanswered for weeks

* 60 day Double Money back guarantee - even though the site clearly promises you 60 day Double Money back guarantee - when I lodged a claim I was told that such now excludes the device - which the T&Cs specifically do not exclude - and only the data portion is covered. I will be issuing summons for double the device costs (modem cost R2500).

It is clear to me that Afrihost over-sell yet under-deliver. They do not have the capacity to effectively manage the products and services that their website so proudly tries to assure us, the public, that they do. They don't.

Honour your promises Afrihost. Put the customer first. Pay your own school fees. If you want to be number 1 - behave like number 1.