AFRIHOST & OPENSERVE YOU GUYS ARE A JOKE

We have been with Afrihost for over a year. About 2 months ago I called them to advise we are moving house on the 1 August and so we would need a new install done at our new property. We cancelled our current line as they advised and requested a new install. this request was logged on the 14th of July ( the date by which we were told we had to log this cancellation). We CLEARLY STATED, that they are to please only come on the 1st as that is when we move in.

First problem, this messaged was ignored and Openserve ( the installers Afrihost send ) pitch at the property the day after I request the install at which time as stated we had not moved in... IT GETS WORSE.

The openserve guy calls me to say hes at the property and I explained we had not yet moved in please come on the 1st August, he confirmed he would see us on that day.

yesterday, no feedback. We had taken time off work to be there. After hours of waiting we call and each time we call they tell us they coming. 5:30pm nothing. We then call again and are told they cannot help us with an install as they are backlogged???

We get a sms this morning that they will be coming today and an hour later I get a call from a man saying he wants to confirm our install for next week Monday. I explain this all to him and explain my frustration and he simply says " he is also frustrated as people make their own arrangements??

PEOPLE HAVE JOBS. We cannot simply wait for days on end till they feel like servicing us.

I have never in ,my life experienced such slack work ethic, and total disregard for paying customers.

The communication between afrihost and open-serve is SHOCKING one says Today another says they cannot help us for the moment and then another saying the install is on Monday.

I will be posting this all over my media until we get our install completed, this is completing shocking service, rude service providers and just plain simple slack and couldn't care attitude.