Afrihost & OpenServe has no respect for your planning and patience

In a time when online access have become critical for work and running our homes, I was making every effort to make this a smooth transition when moving house. This was the chain of events:

06 Oct - Request migration from old to new house (order #AHCD0E86B7F85E) 12 Oct - Received email for B number at new premises 21 Oct - Sent B number as we were only give keys to access new house on that day. Was then informed that a "new install order and Openserve will need to replace the ONT box". Order placed and was told to wait 2 weeks. 29 Oct - Received an email stating that Afrihost has requested an install with OpenServe, "We should receive confirmation and acceptance of the order within 1-2 working days". 05 Nov - Escalated issue with Afrihost: I received a phone call from the technician from OpenServe quoting an address that is not mine. 06 Nov - Whilst trying to resolve this, a new order was placed (***A) only to be told it will TAKE ANOTHER TWO WEEKS!!!!

Why even bother being patient and following protocol and being understanding when all your planning has just been dismissed and treated like it is nothing. People's livelihoods now depend on your level of service - but the level of understand of this fact is seriously lacking!