Afrihost Open Serve Fibre Story - it's a good one!

Called on Monday to order Fibre through Afrihost,with Open Serve as the provider, and I was directed to the fibre department - I ended up talking with Ryan. Ryan signed me up, suggested a cheaper line for what we need, and said that if I didn't hear from Open Serve by Thursday I should call him. On Wednesday my new router was delivered to my work. On Thursday I called Afrihost, but Ryan was busy on a call. So instead, the person on the line checked up for me, and said that she found that Open Serve had noted my reference number as having been called, installation scheduled for Tuesday but no response from me! I was disappointed and explained that no-one had called me... She said that she thought as much so she had escalated the request. I called to check in later, and I was told that Ryan had followed up and would let me know as soon as he heard anything. I got worried that I would end up waiting and waiting... so I left a message on the Open Serve website. In the afternoon I called Afrihost again, and was told by another very attentive and friendly rep that Ryan had followed up with Open Serve again... 20 minutes later Open Serve called and asked if they could come on Friday. They did. (!) Then I called Afrihost and gave them my partner's number to set up the new router. They called him immediately. (!!)

I ordered on Monday and by Friday afternoon we had fibre!

There was clearly a little hiccup with Open Serve's communications along the way, but in the end everyone was keen to help and get the order and installation processed.

It's not all bad news!

A lot of the individuals at work in these companies are super positive and determined to do a great job :)

Thanks so much guys!