Afrihost – Ongoing Email Issues and Poor Support for Dedicated Hosting Client

I’ve been struggling with a very specific email issue for days, and Afrihost’s support has been incredibly disappointing.

My server-hosted Afrihost email accounts cannot send emails when connected via Vumatel Wi-Fi, as confirmed through multiple tests and screenshots I’ve shared with their team. This issue is isolated only to Afrihost-hosted emails — all other emails (Gmail) work perfectly.

Despite being a dedicated hosting client, I’ve been pushed from one support ticket to another with no continuity and no real understanding of the problem. I’ve repeatedly requested a single dedicated technician or even a simple phone call to properly troubleshoot the issue, but instead I keep receiving responses that don’t address the root cause.

To make matters worse, Afrihost previously acknowledged server issues in writing, yet I continue to receive contradictory replies saying there were “no problems on their side.”

This back-and-forth is unacceptable for a business that relies on stable email communication. I am highly dissatisfied with the lack of ownership, lack of escalation, and lack of proper technical support.

I am posting this here in the hope that someone at Afrihost finally takes this matter seriously and assigns a competent technician to resolve it.