Afrihost, once a service provider now just passing the blame.

Honestly I don’t know what happened to this outgoing company. A week later and I’m still sitting without internet. I’ve contacted their Whatsapp help daily, and been told that it has been escalated. Basically just blaming Telkom. Tonight I was told that they don’t actually have the power to solve the problem and I should contact a supervisor. “Yes I understand that and this is my reason for advising you to speak to a supervisor if you do not receive feedback by tomorrow so they can take accountability for it as they have more power than we do.”

Why did that not happen in the first place? Why have a support department that can’t actually solve problems?

Please Afrihost solve the problem!!!