Afrihost - Octotel Take your money but do not help!!!

Shocking service you raise a complaint to higher management and get no where just same emails same responses with no resolution

This is the response automated message you get :

''Thanks for your email!

I will do my best to get back to you as soon as I can.

But please forgive me if this takes a little while - I receive a huge influx of emails on a daily basis - and unfortunately this means my Inbox is usually packed and I cannot always reply as fast as I would like to.

So I am sincerely sorry if I take some time to get back to you.''

I have had a on going issue where they are fast to take my money I pay for a 200mbps up and down line but I run on 25-30mbps

I have been back on forth on phone and email but yet no resolution

They fast to take our money then if its 5 minutes late they will invoice you more but THEY DO NOT RESOLVE CUSTOMERS ISSUE

This is *****ing taking our money and us as customers not getting this resolved.

I get a email 4 days ago saying '' We as an ISP always push forward to sort out and fix the issue with the highest priority.'' THIS IS *******

I DO NOT RECOMEND AFRIHOST - OCTOTEL ONE BIT THEY TAKE YOUR MONEY AND GIVE YOU SHOCKING SERVICE

I pay R1147 monthly but do not even get close to 200mbps - I have a job to do yet it is always dropping when I dont have internet I dont get paid but these people just take our money and don't fix problems its no joke and I will not let this slide.

You take and debit the full amount each month I told you in my emails I will not pay and move my money until you fix this then you still have a cheek to charge me extra because it was a few minutes late.

They cannot even compensate for the inconvenience caused and all the months I pay full for 200mbps and sit with 20-30mbps

But you and Octotel been months since you fixed my issue!!!!

SHOCKING!!!!!!