Afrihost not truthful in there warning emails.Account now disabled.

My account was deleted without notification on the 7th of November 2018. There was an issue with a debit order that they had billed twice in October. Due to the double billing I stopped the other payment from not going through. I did not know that action resulted in future payments being blocked. The bank did not also notify me of this change so I got relaxed.On the 5th of November 2018, i received an email informing me that I am in arrears and should pay within 5 days otherwise my account will be disable. I made a transfer on the 7th of November 2018 and they received the payment on the 8th of November 2018.

"Settle your account within 5 days Although we won't be suspending any of your related services right away, please be aware that this is the SECOND unsuccessful payment within the last six months. You have FIVE BUSINESS DAYS to settle the full outstanding amount on your account to avoid suspension, and a Reconnection Fee of R5 will be charged for each failed payment, in additional to the full arrears. What happens if I don't settle my account? If the balance on your account is not settled in full, your services will be suspended on 9th November 2018. Please also note that should we continue to experience problems collecting your monthly payment in the future, you will be subject to escalating Reconnection Fees"

Shockingly, my account was disabled on the 7th of November 2018 before the 5 days they had given. I called the accounts department and was told there is nothing they can do because it is now a security issue. I argued why they deceived me in the email and they said my debit order bounced back for more than 5 times in 6 months. Remember, i just bought the product in October 2018 and the only time they tried to deduct from my account was in November 2018. I have now sorted the debit order with the bank and all is in order now. When you try to get a response as to when the account will be activated, no one has an answer. Apparently the security department does not have a telephone number, when you send an email what you get is an automated reply message.

I am very furious as I conduct an online business. Now i am behind schedule and i am losing clients. If they had been honest and transparent about there suspension of the account I would understand. Now I am stuck and no one at Afrihost can help me.