Afrihost - Not the best

I have never had such bad service from a Service Provider.

Firstly - The router that was intended to be delivered to me was wrongly delivered. They never made any effort to get the courier back to the address where they delivered the router to, to recollect and deliver to the right person. The "customer care" support then argue constantly that the router was delivered. After receiving and email from the company where the router was delivered and then forwarding it onto Afrihost, they still argue.

Secondly, I had the Fiber line installed in December 2019. A year later I just needed a new router, they want to charge me for installation "AGAIN" after numerous emails, images taken, they still want to suspend my account cause of the installation.

The more you tell them that you already had the line installed by them in December 2019, they still want to argue.

Its a constant fuss. The images, VT/VC number was given from the old installation, numerous information provided, still they cannot understand.

I really wouldn't recommend Afrihost to anyone as their customer support and accounting department isn't up to scratch. Every time you email your query, someone new contacts you and then have to explain the story from the beginning. They don't follow-up with the customer but want reviews done every time someone contacts you.

The fiber line is just as bad, constantly having down-time. Its really bad. Afrihost doesn't seem to care as their client base is so large so one client isn't of any importance. Sad to say the least!