Afrihost - Not resolving Network connectivity issues

For several weeks, I have been experiencing intermittent network issues. Each time I log a ticket, I am requested to perform tests and every time, the results show that the issue is not on my end. Despite my cooperation and repeated submissions of test results, the problem remains unresolved.

Due to the ongoing instability, I have already decided to cancel my Afrihost subscription, as I work from home and require a reliable and consistent connection to perform my duties.

This morning, after submitting the required tests again, I was asked by the support agent to install an additional third-party application to capture further data. However, I use a corporate-enrolled device, and company policy strictly prohibits installing non-approved software. I informed the agent of this restriction, but was told that without running the application, my issue cannot be guaranteed to be resolved, as the results from that software are required for their internal list.

I find this unreasonable and unfair, as I have already completed all the standard diagnostic tests requested by support multiple times. It is not acceptable that my issue should remain unresolved simply because I cannot violate corporate IT policy by installing unapproved software.