DC
Derek C

1 reviews | Active since Sept 2020

16 Mar 2021, 08:42

Afrihost not providing data as per contract

Hi guys. I signed up for Airmobile on Afrihost at the beginning of March. I ported from Cell C as Cell C moved from the MTN backbone to Vodagone. Since I ported I have had zero data on the data and voice bundle I signed up for. I have had a LOT of very frustrating dealings with the Afrihost communication systems of Whatasapp and their internal email system. Every time I get a new consultant who once again tells me to reset the APN settings. I HAVE DONE THIS so many time. Each one tells me I have been escalated to the critical care department. Absolutely nothing happens. I then get told each time I indicate their solution does not work on my phone that I have to wait another 3 days for the next consultant ...... who again tells me to follow the APN settings as per the web site. I have had enough. I want a manager or a "critical care department" technician to get hold of me and tell me what is happening. If not, cancel my contract and let me port my number to a pay as you go on MTN. I was told Afrihost was good, so far I have been exceptionally disappointed and will advise anyone I know to avoid your services. IEH-***1 Ticket number still with zero internet since beginning of month.

Afrihost is not compliant with the contract we both signed and the communications I have had are exceptionally poor.

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Replies (1)
DC
Derek C's update29 Mar 2021, 14:57
Reviewer Update
Issue finally resolved after much nagging a month later. MTN apparently dragging their heels at fixing something that Afrihost would not let me directly address with MTN. Afrihost did however give me a months free credit on my account for the hassle.