Afrihost Not Providing Advertised 100Mbps Wireless LTE Service

I signed up for the Afrihost 100Mbps Wireless LTE Uncapped package, with the service delivered on 9 December 2025. Since activation, the performance has been completely unacceptable.

I am consistently receiving around 15Mbps instead of the advertised 100Mbps, and the connection is unstable, continuously dropping (flapping) and unreliable for normal usage. This is far below what is being marketed and paid for.

I have contacted Afrihost support, yet the issue remains unresolved. I am now paying for a service that I am not receiving, which falls under poor service delivery and misrepresentation as per the Consumer Protection Act (CPA).

At this point, I am requesting:

Immediate technical investigation and resolution,

Clear confirmation of tower congestion or network limitations,

A realistic timeline for fixing the problem, or

Penalty-free cancellation if Afrihost cannot provide the speeds and stability advertised.

I am posting here because I need this matter addressed urgently and transparently.

Afrihost, please resolve this issue as a priority.