Afrihost not giving a rat's ass about their clients

We've reported our fibre not working on 1 March 2024, a technician was scheduled to come and fix the fibre yesterday (07/03/2024), we've advised afrihost no one came, on which they said somebody will be here today (08/03/2024). Nobody showed up again today. See below messages from afrihost in this regard:

[14:08, 08/03/2024] Afrihost - Support: My name is Mbalenhle Z and it'll be my pleasure to help you out today. [14:08, 08/03/2024] Afrihost - Support: Good day I trust you're keeping well, thank you for contacting us, how can I be of assistance today? [14:08, 08/03/2024] Liezl Scholtz: Good day. Our fibre is off since Friday last week [14:09, 08/03/2024] Liezl Scholtz: You’ve been telling us someone will come yesterday. No one showed nor phoned [14:09, 08/03/2024] Afrihost - Support: I apologize for any inconvenienced caused, please provide me with your ID number/account number/client zone email of the account holder, so I may locate and check the profile [14:09, 08/03/2024] Liezl Scholtz: Now you’ve been telling us someone will come today. Nobody has shown or called [14:09, 08/03/2024] Liezl Scholtz: ************XX [14:11, 08/03/2024] Liezl Scholtz: In the meantime we are using our mobile data to work. I am at a stage that we do not have any more data left to work and need to buy. It is now costing me extra and it seems that nobody there (at afrihost or Vodacom) are doing anything to assist us. [14:12, 08/03/2024] Liezl Scholtz: We need you to get our fibre working [14:12, 08/03/2024] Liezl Scholtz: Further we need you to give us credit for the whole time we did not have any fibre on the afrihost contract [14:12, 08/03/2024] Afrihost - Support: I do apologize for the inconvenienced caused checking [14:13, 08/03/2024] Liezl Scholtz: Further Vodacom must give us data to work on - we've got several contracts with them and they can load same on the following contract to give us acces to internet so we can proceed working : *** [14:14, 08/03/2024] Afrihost - Support: Checking [14:19, 08/03/2024] Afrihost - Support: I'm checking with the Agent that logged the fault witll be with you [14:21, 08/03/2024] Liezl Scholtz: I'm waiting... [14:22, 08/03/2024] Afrihost - Support: Okay [14:28, 08/03/2024] Afrihost - Support: Are you still there? [14:28, 08/03/2024] Liezl Scholtz: Yes I am still here [14:28, 08/03/2024] Liezl Scholtz: Still waiting for your feedback [14:29, 08/03/2024] Afrihost - Support: I have sent to Fibre team to do follow up. Because Voda keep promising but no tech send at client's premise. I will let you know just waiting for update from them [14:32, 08/03/2024] Liezl Scholtz: May I also have feedback on my other Demands wrt credit from afrihost for the time we do not have fibre as well as data from Vodacom free of charges because they are now costing us money due to fact that the fibre is not fixed for a whole week. [14:33, 08/03/2024] Liezl Scholtz: Also give me a number and reference so I can also contact Vodacom directly [14:33, 08/03/2024] Afrihost - Support: I will have that sent to accounts let's wait and here from fibre [14:35, 08/03/2024] Liezl Scholtz: We are now SICK of waiting - we have been calm and collected for the past week. Letting you do your job but to no avail. It seems that nothing will be done if we keep calm. I need URGENT answers and my fibre better work before end of today. I will be going to a lawyer if my internet is not working by end of today and then afrihost will also be liable for my legal fees. [14:35, 08/03/2024] Afrihost - Support: Okay thank you still checking sorry for the inconvenienced caused again [14:36, 08/03/2024] Liezl Scholtz: Still waiting for your to give me a reference and contact number for vodacom [14:36, 08/03/2024] Afrihost - Support: Ticket reference from Vodacom: ************XX [14:40, 08/03/2024] Liezl Scholtz: Thank you - on which number can I contact them please [14:41, 08/03/2024] Afrihost - Support: We use systems with them so If you google you can find their contacts [14:42, 08/03/2024] Liezl Scholtz: They are your client - not mine, please provide a manager at Vodacom in order for me to speak to them. [14:42, 08/03/2024] Afrihost - Support: https://help.vodacom.co.za/personal/contactus?icmp=Internal%2FMDD%2FHelp&Support%2FContactUs [14:42, 08/03/2024] Liezl Scholtz: When will I have feedback with regards to when someone will attend to the fibre and fix same? [14:43, 08/03/2024] Afrihost - Support: Still waiting on feedback from the fibre Team from Vodacom

My name is Sifiso M and it'll be my pleasure to help you out today. [14:56, 08/03/2024] Liezl Scholtz: ************ [14:56, 08/03/2024] Afrihost - Support: How may I assist you today? [14:57, 08/03/2024] Liezl Scholtz: Please advise when our fibre will be fixed [14:57, 08/03/2024] Afrihost - Support: Please kindly give me a moment to locate your account and I will revert back to you. [14:57, 08/03/2024] Liezl Scholtz: Vodacom ticket reference: Ticket reference from Vodacom: ************ [14:57, 08/03/2024] Afrihost - Support: Please give me a moment [14:59, 08/03/2024] Afrihost - Support: it takes 24 to 72 hours for a fault to be attended to and resolved Some faults are resolved remotely Should FNO "Fibre Network Operator" not be able to get this resolved remotely they will send a technician to your premises If you don't hear from The Fibre provider please follow up with us and give that ref number We sincerely apologize for the inconvenience caused. 🙏🙏 [15:00, 08/03/2024] Liezl Scholtz: We already reported the fault on Friday 1 March 2024. It's already been 168 hours. Nothing has been done [15:00, 08/03/2024] Liezl Scholtz: Please advise when the technician will be coming to our premises. [15:01, 08/03/2024] Liezl Scholtz: They advised they will be here yesterday, but they did not show. [15:01, 08/03/2024] Liezl Scholtz: They advised that they will be here today, but they did not show [15:01, 08/03/2024] Liezl Scholtz: Nobody phoned or let us know what is going gon [15:01, 08/03/2024] Liezl Scholtz: May I please have feedback on when I will be helped [15:02, 08/03/2024] Liezl Scholtz: We've been following up each day [15:02, 08/03/2024] Liezl Scholtz: Still nothing has been done [15:02, 08/03/2024] Liezl Scholtz: Nothing has been resolved [15:02, 08/03/2024] Liezl Scholtz: I need feedback [15:05, 08/03/2024] Afrihost - Support: Please give me a few minutes [15:05, 08/03/2024] Liezl Scholtz: thank you [15:05, 08/03/2024] Afrihost - Support: Thank you [15:08, 08/03/2024] Afrihost - Support: Please give them up to 48 to 72 working hours [15:09, 08/03/2024] Liezl Scholtz: We've already given everybody more than 48 to 72 working hours. - We've given 120 working hours [15:10, 08/03/2024] Afrihost - Support: An escalation was sent directly to Vodacom today

Nobody is helping us.