Afrihost not fixing what they say they would

We have been having email issues as we cannot receive client's emails. We can send emails within our own group, but incoming mails from outside of the company is not being received. We have contacted Afrihost numerous times and we always get the same response that its being forwarded to admins and that they are working on the server ie: ------------------------------------------------------------------ You are not receiving emails to ********* since the spam filter through which your emails are routed is having some temporary issues.

Our server admins are already working on the same.

Once resolved, you will be receiving emails without issue.

Thank you for understanding. ------------------------------------------------------------------ Their response time is slow when getting feedback and also sending tickets don't always get received by them. It seems like every week there is a new issue with Afrihost. Phoning them is also a looooong process.