Afrihost not fixing the issue

On 14 April 2015 GTA V for pc came out. I then realize its impossible to play online(laging and desync). The moment i switch to a other account (telkom and web africa) its fixed. I emailed afrihost explaining to them my issue. I got a reply that they know of the issue and is working on fixing it. They told me they released a network patch 20 april 2015 to fix it, but the problem still exist. I gave them a week to fix the issue but when i send new email to them they just ignore me. Afrihost support is good but if they cant fix the issue they stall you so you have to pay for a another month and ignore you. Then the one person who helped me at the beginning told me to do a test (tracert) and i did and send him the proof. He then told me that test shows something is wrong and its a line issue. i then asked all my friends who are at other ISP's and they all gave the same \error"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;316072;881834;2;2;0;0;0;0;2;NULL;NULL;NULL;15/04/21 7:10;15/04/21 5:44;No Service;;Donavan;***;Main house's Roof was replaced and test of the roof sealed and waterproofed. We received excellent service the few times there was a leak but battling to get hold of him since Nov 2014 to repair a leak that got worse and worse. January there were two new leaks and by the end of March a few more. We phoned again and he send Pieter out to repair. Pieter repaired the 1st main leak, which got so bad that we now have to oaint the ceiling and wall, and said that he can't repair the others because they did not work on that piece of roof and it was not waterproofed. They knew we had a major problem with our roof and quoted and agreed to replace the main roof and waterproof the rest of the roof before we could fix up our damaged ceilings and paint. He was paid a deposit and the balance paid in full in completion. We phoned Donavan and he said that he will get the original quote and phone back, (we mailed it to him seconds later. It is now more than two weeks later and he does not answ or respond to our messages. We have referred him to numerous peole over the last two years BUT are so dissapointed and tegret it now. He is costing us money because we have to repair and paint again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841723;690067;14;2;0;1;0;0;2;NULL;NULL;NULL;15/04/21 7:25;15/04/21 5:46;Pathetic customer service ;8,70E+12;Nondumiso Banca ;***;I was at Pep Cell Jabulani Mall 20.04.2015 Just before 5pm to pay my Dstv ... I did not have my cellphone to quote a reff number nor my id book to be scanned .. I did advise the consultant that I have a situation and just like that \what is ur id number \"" I gave my id number and the amount then my cell number "