cV
chris V

1 reviews | Active since Nov 2014

03 Jul 2015, 06:30

Afrihost not delivering service.

<br> I have to express my disappointment with Afrihost. Since Tuesday my Internet did not work, ( I received a sms message from Afrihost apologising for my line cancellation ) so yesterday when I contact them I spent more than 45Min trying to sort the problem. My phone eventually ran out of airtime and the technician did not even make a effort to call me back.<br> <br> After I had to used my wife `s phone to call again I asked to speak to the Supervisor as this was not acceptable service, I was told he is busy and would call me back in 10 min, and still at the moment no call????<br> <br> I sincerely hope this is not the kind of service I can expect from Afrihost as this was very unprofessional. <br> <br> I eventually called Telkom and manage to sort the problem. <br> <br> <br> <br> <br>

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Replies (1)
Afrihost.com
Afrihost.com's reply03 Jul 2015, 10:04
Official
Hello chrisventer82,

Thanks for taking our call earlier, was good talking to you - thanks for raising the points here, we'll continue to do our best to give you the best possible service.

Sorry that it had to get to this, but we do agree that the experience you've had with us isn't the best. We'll make sure we only amaze you going forward.

Have a superb weekend!

Regards
The Afrihost team