Afrihost not caring about the customer.

Just thought I'd share with everyone here the poor service I received from Afrihost. I requested a fibre line upgrade from a 40mbps/100gig to a 100mbps/200gig, its now almost a week later and nothing was done, clearly someone is sleeping on the job and not caring about customer requests. This has caused me to fire Afrihost as my ISP and to go to Axxess. Axxess told me that such an upgrade should not take more than 24 hours. I also send numerous message to Afrihost on Facebook and even via customer care, the only platform where I received a reply was on Facebook and I was just being told its escalated but escalated means nothing as nothing was done from their side. This type of customer service is not needed in our country. Goodluck to Afrihost in future if this is how they going to deal with all clients.