1 reviews | Active since Sept 2021
Afrihost not allocating correct data balance
Can not believe the **** I'm getting from Afrihost. I recently ran out of data on my 50gig day + 50gig night package which I pay R319.00 per month. I checked my data balance through the Afrihost app which showed 0gig day and night available which was last updated the day before due to Telkom policies,which is the network I'm using. I decided to top up with the 10gig day and 10gig night for R159.00. Checked my data a couple of hours later due to Telkom's late update on the Afrihost app and it showed 1.54gig day and 1.54gig night which is not what I purchased. Spoke to customer service and they said everything on their side shows the full 10gig day and 10gig night was loaded which it was not. Surely I know it's not a fault from my side as I am now gonna be billed R159.00 extra for 1.54gig worth of data which is unacceptable. I even asked if they can top up my outstanding balance and I just got a straight no. I wouldn't advise anyone to make use of their services especially in these needy times where they don't care as long as they get your money. It left me with no choice as to cancel my subscription with them as I cannot do business with companies de*****ing people from their money. I repeat...DO NOT MAKE USE OF AFRIHOST.
