Afrihost NONEXISTENT customer service

Afrihost has nonexistent customer service. I have had intermittent connections for the past week. They have a request call back feature on their app that say they call you back asap even with a time frame of 30 mins. They never called me. Only called the following day which I missed because I was in a meeting. Now Im on the Whatsapp customer service prompt with no awnser aswell. Is there ANY1 working in that company on the front line!? Im constantly losing connection as Im writing this review. Now the connection isnt the problem because things have been working fine for almost a year except for this last week but customer service is as bad as a Telkom call centre maybe even worse. When I moved from ADSL to Fibre originally had another adress where I would have had Fibre with (SADV) doing the lines. I told 3 different agents back then (almost a year ago) that my adress has changed and that I need to go through Metro fibre now because they are the only line provider in this area. They never canceled with SADV or their comunication with them as as bad as their customer support because I kept on getting calls that they want to arrange a date when they can install fibre there. Im STILL waiting from ANY one from Afrihost to contact me..