Afrihost - no WiFi from day with a full bill and troubles, troubles, troubles

Afrihost firstly, sold me a package from a deal structure with CellC, which was cancelled. In simple words Afrihost sold me a non-existing product. I spend 6 days with Afrihost support trying to fix the "technical problem" after which they finally admitted CellC discontinued the deal with them. In the meantime Afrihost continued to debit my account for the monthly contract fee although there was no service from day 1.

Thereafter, they decide to hit me with a R1 000,00 bill for "cancellation costs". I follow up for a refund and I am explained the router must be returned but I already followed up on the pick up for two weeks & was informed that I should keep the router. The consultant debates this with me until I directed her to the support tickets on my profile. Now it will take 14 business days for the refund to be processed. I explained to the consultant from the accounts team how unfair this is considering that I was severely inconvenienced and this is now adding to my troubles. The accounts consultant did not even for a second show any concern and rep**** "what do you want me to do?" Professional? Any sense of good service?

This had to be the worst service ever from any entity! Never again Afrihost. I certainly do not recommend Afrihost, it's nothing but bad service and trouble on trouble without a day of WiFi!